Contact a service

Contact Centre

Helpline: 020 8871 6000

The Customer Services Team is available 9am to 5pm, Monday to Friday, (except for Bank Holidays).  Calls outside of these hours will transfer to our Emergency Control Service.

We can resolve your enquiries on the following services. On some of these services we also provide web chat. Get help using our web chat.

Services can also be accessed directly through the helpline numbers listed below:

Council Tax and Housing Benefit

Helpline: 020 8871 8081

Parking and Streets

Helpline: 020 8871 8871

Waste and recycling

Helpline: 020 8871 8558

Environmental Health

Helpline: 020 8871 6127

Registration Services and Voting

Helpline: 020 8871 6120

Other Council services

Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.

Housing

Helpline: 020 8871 6161

Planning and Building Control

Helpline: 020 8871 7620

Children’s Services

Helpline: 020 8871 7899

Fraud

Helpline: 020 8871 8383

Feedback

Make an enquiry, suggestion or complaint about any council service.