Contact a service
Helpline: 020 8871 6000
The Customer Services Team is available 9am to 5pm, Monday to Friday, (except for Bank Holidays). Calls outside of these hours will transfer to our Emergency Control Service.
We can resolve your enquiries on the following services. On some of these services we also provide web chat. Get help using our web chat.
Services can also be accessed directly through the helpline numbers listed below:
Council Tax and Housing Benefit
Helpline: 020 8871 8081
Parking and Streets
Helpline: 020 8871 8871
- PCNs and parking fines
- Parking permits
- Supported Travel including Blue Badge and travel passes
- Skips, Highways, Bay Suspensions and Pavement Licensing
- Roads and Transport (including report a street problem)
Waste and recycling
Helpline: 020 8871 8558
Helpline: 020 8871 6127
Registration Services and Voting
Helpline: 020 8871 6120
Other Council services
Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.
Helpline: 020 8871 6161
- Range of Housing services available
- Helpful contact details
- Council tenants - Request a non-urgent repair
Planning and Building Control
Helpline: 020 8871 7620
Helpline: 020 8871 7899
Helpline: 020 8871 8383
Make an enquiry, suggestion or complaint about any council service.