Personal Protective Equipment (PPE)

If you are an organisation who is commissioned by Richmond Council to provide services on our behalf, or you work in partnership with the Council on the COVID-19 response, or you are a care provider in the borough providing services which need PPE to borough residents, we aim to support you in sourcing PPE when you are in emergency need (supplies of 3 days or less).

The Council is not itself a supplier of PPE and we do not hold any relationships with suppliers to secure PPE for you.

Please note: it is expected that you have undertaken step 1 under the 'Accessing PPE supplies' section below before approaching the Council for support.

Accessing PPE supplies

1. Normal supply chain and other wholesalers

You must try to obtain your PPE from your usual supplier or wholesaler in the first instance. A list of additional suppliers as listed by the Government that you can try is also provided here. Organisations are expected to undertake their own due diligence before using any suppliers not known to them.

2. PPE portal

Voluntary sector community, residential services, domiciliary social care providers, community drug and alcohol services, and residential drug and alcohol services have added to the services eligible to order PPE from the GOV.UK portal. Services can use this route for all their COVID-19 PPE needs, not just urgent/emergency supplies when normal suppliers can’t meet need.

Eligible providers should already have access to the PPE portal or should have been sent a link via email by the government to register for the portal. The portal can be used by providers to receive emergency PPE if needed. Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal. 

3. Contact us

If all the above suppliers are unable to help and you need an emergency supply of equipment, please send an email to us at with the following information:

  • Confirmation that you have approached your normal suppliers and the 7 Government wholesalers
  • Let us know the date you put an order in through your normal channels, for what items and quantities, and estimated delivery date
  • Please ensure you include the following information in your email request for emergency supplies:

    • Provider name / Service name
    • Delivery address
    • Contact name and job role
    • Contact phone number
    • Contact email address
    • Quantities of the PPE items required to last you for one week only: gloves (indicate size – small, medium, large), Type IIR masks, disposable aprons, hand sanitiser (NB quantity varies each week depending on availability, e.g. 60ml, 100ml, 500ml, 5 l.)

We will then screen your request and may contact you for further information. We try to supply PPE to meet urgent critical need through various routes, with a referral to the local resilience forum (LRF) being one of these. 

We will no longer be providing PPE as an ongoing need, unless there is a national or local shortage of PPE supplies, or a spike in local COVID-19 cases.

The LRF is focused on fulfilment of emergency and immediate requests, where PPE is required in under 72 hours.  LRF do not have access to the full lines of stock held at other large wholesalers or distributors. Through this we aim to provide you with a weeks’ worth of PPE, but please note that delivery will be with whatever items can be fulfilled, as this is dependent upon stocks made available to the London region. Raising a request does not guarantee that it can be resolved immediately.

PPE can be collected from council collection points by appointment made in advance from Frogmore (Wandsworth).

We may be able to deliver to some services in exceptional circumstances.

Do continue to complete the Capacity Tracker with your PPE stock levels during this time.

4. South West London Mutual Aid

The SWL Mutual Aid will not be available from 6 November 2020 unless for exceptional circumstances. Providers are encouraged to register with the PPE Portal for PPE need if eligible or contact us if not eligible for the PPE portal and have an emergency need.

5. National Supply Disruption Response

Providers who have an urgent requirement for PPE and are unable to secure this through any of the steps above should contact the National Supply Disruption Response (NSDR) via the helpline: 0800 915 9964.*

*This number is serviced 24 hours a day 7 days a week and is a freephone number in the UK.

PPE donning and doffing guidance

The Government have issued a helpful illustrative guide for health and social care workers. It details which PPE to wear depending on where and how you are working and how to work safely using your PPE and safer working practices to protect staff and residents. Guidance should be used in conjunction with local policies. 

PPE donning and doffing YouTube tutorial