Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

The below outlines the current situation regarding the impact on local services:

Arts and culture
Care homes, vulnerable and older people
Children's Centres and Youth Centres
Council buildings
Events/Council building hire
Libraries and sports centres
Housing
Parks
Planning
Putney Vale Cemetery and Crematorium
Register Office services
Schools
Services for children with special educational needs
Transport and parking
Waste and recycling services
Bonfires

Arts and culture

The Wandsworth Arts and Culture offer is extremely important to the borough and we are advocating for it to return to normal soon.

However, we are working within a changing landscape of recommended approaches for the safety of our Arts and Culture providers, participants, and audiences.

We are working in line with Government advice, individual partner needs, and advice on how to keep our audiences safe.

Please visit specific Arts and Culture provider websites for more information. For details of our Arts and Culture offer, check out Wandsworth Art.

Care homes, vulnerable and older people

Our Health and Adult Social Care services department have been working in partnership with care providers across the borough to keep day centre services open where possible and deliver alternative outreach support where appropriate. Relevant steps are being taken to minimise the risks of the virus for both staff and residents. 

See this guidance for health professionals and this for non-clinical settings.

Guidance for residential care homes, supported living and home care guidance.

This GOV.UK page is regularly updated by the Government and includes the latest information on shielding vulnerable individuals.

If you are worried about a vulnerable resident, please see our Community Hub.

Children’s Centres and Youth Centres

We will have a number of children's centres, youth centres and community hubs open to support the most vulnerable during lockdown. Please visit Thrive Online for more information.

Council buildings

We are still reviewing the Government guidance. However, the Customer Centre is currently open for limited services only. You can book a face-to-face appointment only where enquiries cannot be resolved online or by phone. See how to visit the Customer Centre or call 020 8871 6000.

Please continue to access services online if you can.

The Social Services reception and the Marble Hall Reception will remain closed for now.

Events/Council venue hire

Following the Government guidance regarding stopping all social gatherings and encouraging social distancing, all public events held on Council premises or property will unfortunately be cancelled. 

Community centres will reopen on 12 April, but activities should only be visited alone or with household groups.

Libraries and sports centres

Indoor sports centres

Sports and fitness centres across the borough will start to re-open from 12 April for gym and swim only, with those wanting to use the facilities reminded to book in advance. Find out more.

Outdoor sports

Some organised outdoor sports have resumed, including organised football, rugby and tennis. Courts and pitches must be pre-booked. Casual play will not be allowed. There will be no access to changing rooms and spectators are not permitted. Find out more.

Libraries

Available services include:

  • Book return
  • Library Takeaway. Items can be reserved online or call the branch
  • Limited browsing
  • Pre-booked 30 minute computer sessions for access to public services (however staff will not be able to assist)
  • The Home Delivery Library service will continue to deliver books, magazines and other resources to elderly and vulnerable customers 
  • Heritage Search Room at Battersea library will be open by appointment only.

Print newspapers and magazines and seating areas will not be available.  

All room bookings, study spaces, events and programmes such as children’s story time sessions and book clubs remain suspended until further notice. 

Strict hygiene and social distancing rules will be in place. Face masks must be worn at all times.

Housing

Housing receptions at Putney Bridge Road and the Western Area office are operating on an appointment-only basis between 10am and 4pm. The majority of matters will still be dealt with online/over the phone. Appointments will only be made where this is not possible.

Housing repairs will continue although inspection visits will be limited and only occur when necessary. Any visits from council officers or contractors will be subject to additional precautions to ensure the safety of residents and staff.

Offers of rehousing into council stock will still be made, with viewings subject to precautions.

Block and estate cleaning is continuing with cleaners paying particular attention to common parts of blocks such as door handles, push plates, call panels etc. ensuring that these are cleaned thoroughly and regularly.

We will continue to support homeless residents.

Contact details for the Housing teams.

We continue to operate our 24-hour emergency control which can be contacted on 020 8871 7490.

The Housing section has more information on social and private tenants’ rights at this time, concerns about paying rent and building safety during the pandemic.

Parks

Activities will resume from 12 April in parks and open spaces including trim trails, outdoor gyms, putting, multi-use games areas and basketball. Toilets will remain open with enhanced hygiene arrangements.

Playgrounds

Outdoor playgrounds remain open.

Planning

See details of service changes due to the coronavirus outbreak.

Putney Vale Cemetery and Crematorium

Funerals can be attended by a maximum of 24 people, and it is advised that only close friends and family attend.

Register Office services

Register offices are open for birth registrations and notices of marriage and civil partnership, which require face to face appointments under current legislation. Death registrations can be taken via telephone.

Marriages and civil partnership ceremonies are permitted with a maximum of 15 attendees.

New marriage and civil partnership ceremony bookings are available to book, however couples are advised that ceremonies could be cancelled at very short notice, in response to changing Government restrictions.

Private citizenship ceremonies are currently being conducted virtually via Microsoft Teams.  

Funerals are allowed with up to 24 attendees. 

Admission to the office is by appointment only. Customers without an appointment will not be admitted and should not travel to the office. Please contact us via email or telephone.

Schools

Schools are open to all children, with the Council working in partnership with headteachers to ensure they are safe for children and staff.

Services for children with special education needs

We know that many families are worried about the impact coronavirus will have on their children with special educational needs, disabilities and complex health conditions.

We are regularly updating our Local Offer website with information about changes to services provided by us and other organisations providing support. Parents and carers are also encouraged to join the Disabled Children’s Register to receive email updates.

Transport and parking

The Council and Transport for London (TfL) are making a number of changes in response to the COVID-19 pandemic including making it compulsory to wear a face mask on all public transport.

Read the latest information regarding transport and parking.

Waste and recycling services

Household refuse and recycling collections continue as normal.

The Smugglers Way Household Waste and Recycling Centre is open but trips must be booked in advance. Please check the Western Riverside Waste Authority website for further details before visiting.

Bulky waste collections and garden waste collections will continue.

Bonfires

We would also ask you not to have bonfires during this time as this will further impact upon people with breathing problems. 

Find out more about lighting bonfires.