Tell Us Once service

Customer notice

COVID-19: Further to Government announcements on the easing of lockdown restrictions, some services have now resumed on limited basis. Please go to the individual service webpage for further details.

Admission to the office is by appointment only. Customers without an appointment will not be admitted and should not travel to the office. Please contact us via email or telephone.

Tell Us Once is a service we provide in partnership with the Department for Work and Pensions (DWP) to help make it easier to inform relevant organisations of a person's death.

We can help you to give the information to the DWP, and they can then pass on this information to a number of other government departments and local council services for you.

At registration

At the end of a death registration, the Registrar will issue the informant with a unique Tell Us Once Service Number.

A leaflet will be issued with the unique Tell Us Once service number explaining what information will be needed, and what happens to that information once you have contacted the Tell Us Once Service.

After registration

The informant can contact Tell Us Once online or by phone. This Enrichment part of the Tell Us Once service needs to be completed within 28 days of the death registration.