Council Tax enforcement agents

If you have failed to pay the balance demanded in full before the Court hearing date on the summons, we obtain a Liability Order at court.

This gives us powers to take various actions to collect the debt. A notice of Liability Order will have been sent to you. As you failed to either pay the amount outstanding in full or contact us to make a payment arrangement, the debt has been passed to an enforcement agent for collection.

What to do

Contact the enforcement agent directly to arrange payment.

If you have already contacted the enforcement agent and they have advised you to contact us then you should get in touch.

Read more about our Council Tax collection guidance.

Enforcement agent contact details
Enforcement Company Contact details Opening hours Online payments Automated telephone payment number
Confero

Phone: 0208 661 4477
Address: 14 Palmeston Rd, Sutton,
SM1 4QL
Website: www.conferocollectionsltd.co.uk
Email: admin@conferocollectionsltd.co.uk

8am to 5pm (Mon to Fri)
8am to 12noon (Sat)
Yes 0844 848 0043
Equita

Phone: 01604 628 360
Address: Equita Ltd, 42-44 Henry Street
Northampton, NN1 4BZ
Website: www.equita.co.uk

8am to 8pm (Mon to Fri)
8am to 4.30pm (Sat)
10am to 4pm (Sun)
Yes N/A
Chandlers

Phone: 0208 290 0866
Address: Chandlers Limited,
Chandlers House, 2 Southlands Rd,
Bromley, Kent, BR2 9QP
Website: www.chandlers.ltd.uk
Email: info@chandlers.ltd.uk

8am to 8pm (Mon to Fri)
9am to 5pm  (Sat)
10am to 1pm (Sun)
Yes 0845 527 7958
Newlyns

Phone: 01604 633 001
Address: Newlyns PLC, PO Box 933
Northampton, NN1 9DX
Website: www.newlynplc.co.uk
Email: enquiries@newlynplc.co.uk

8am to 9pm (Mon to Fri)
8am to 4pm (Sat)
11am to 4pm (Sun)
Yes 01604 625 136
Phoenix 

Phone: 0844 824 3884
Address: Phoenix Commercial
PO Box 2160, Bolton, BL6 9BR
Website: www.phoenixcommercial.co.uk
Email: central@phoenixcommercial.co.uk

8am to 6pm (Mon to Fri)
9am to 1pm (Sat)
Yes 0844 304 0155
JBW Group

Phone: 0844 576 3620 
Website: www.jbwgroup.co.uk
Email: customercare@jbw.co.uk

8am to 8pm (Mon to Fri)
9am to 1pm (Sat)
Yes 0844 801 2352