Video Carephone Service

Coronavirus (COVID-19) has impacted everyone in our community and we want to make sure we can continue to support you as best we can during this difficult time.

Digital technology provides us with a significant opportunity to support people in a safe and virtual way during the COVID-19 pandemic, as well as supporting and enhancing caring networks and releasing capacity in the care provider market during this difficult time. With this in mind, we are working with Alcove to provide a new service to make sure you do not feel alone over the coming months.

Your new Video Carephone is a way for you to stay connected to friends and family and services whilst protecting you from COVID-19 - all from your own home. Carers, family members and friends will be able to make video calls to the Carephone in order to provide care and support virtually rather than face-to-face. Carephone users will also be able to make video calls to loved ones via the devices. This will help to protect both people from the risk of infection whilst helping vulnerable people to stay in touch with loved ones.

Who can use the service

This service is for vulnerable people who have limited existing access to technology, and:

  • Are socially isolated or clinically extremely vulnerable due to the coronavirus pandemic and need to use a Carephone to stay connected with family or friends to support their care needs and wellbeing
  • Receive or need care at home and could have some of their care tasks done virtually instead of face-to-face during the lockdown period (this won’t replace essential face-to-face care visits)
  • Need help and support after a stay in hospital and a Video Carephone may assist in their reablement and recovery

If you think you or someone you know would be eligible and benefit from a Carephone, contact us at

About the Video Carephone

The Carephone is a locked-down tablet that allows people to engage in two-way video call with:

  • Up to three family members or friends
  • Care providers
  • Approved professionals (such as social workers or health professional)

The Carephone is extremely easy to use even for those with little or no experience using technology. Everything will be set up for you, so all you need to do is turn it on. Wi-Fi is not required for the Carephone to work as it contains a 4G sim card.

Your carers or support network will then be able to use the Carephone to video call you.

Please be aware that the Carephone can only be used to complete video calls and cannot be used to find information or carry out tasks online, or access social networking sites.

There are no additional costs for having your care delivered via a Video Carephone during the COVID-19 pandemic.


Adult Social Care and Public Health
Town Hall
Wandsworth High Street
SW18 2PU


Telephone: 020 8871 7707 (Monday to Friday, 9am to 5pm)