Complaints and questions about external health services

If your complaint concerns the Mental Health Trust or health services, you will need to contact them directly or contact their Patient Advice and Liaison Service (PALS). If you have general questions and concerns about healthcare, or would like information about the NHS complaints procedure, PALS can help with this too.

Services provided by the mental health trust

Patient Advice and Liaison Service
Patient Experience
Springfield University Hospital
61 Glenburnie Road
London SW17 7DJ 

Telephone: 020 3513 6150

If you want to make a formal complaint about the Mental Health Trust, you can contact the complaints manager at:

Email: complaintsmanager@swlstg-tr.nhs.uk 
Telephone: 020 8772 5520

Customer Care (PALS) for GP services and other primary care services

For complaints concerning primary care services (GPs, NHS dentists, pharmacists, opticians, Queen Mary's Hospital and Community NHS services/clinics) you can contact:

Customer Care Team
Wandsworth Clinical Commissioning Group
73 Upper Richmond Road
East Putney
London
SW15 2SR

Email: waccg.customercare@nhs.net 
Telephone: 020 8812 6600

Services provided by St. George's University Hospital NHS Foundation Trust

The St. George's University Hospital NHS Foundation Trust's PALS service covers St. George's Hospital, St. John's Therapy Centre, Queen Mary's Hospital Outpatients, wards and the community services that are under St. George's University Hospital NHS Foundation Trust.

PALS (Patient Advice & Liaison Service) 
St. George's University Hospital NHS Foundation Trust 
Blackshaw Road 
SW17 0QT

Telephone: 020 8725 2453 
Email: pals@stgeorges.nhs.uk

If you want to compliment, or make a complaint about, a service provided by St George's University Hospital NHS Foundation Trust, contact:

Complaints and Improvements Department
St. George's University Hospital NHS Foundation Trust
Blackshaw Road
SW17 0QT 

Email: complaints.compliments@stgeorges.nhs.uk

PALS at Chelsea and Westminster Hospital:

PALS (Patient Advice & Liaison Service) 
Chelsea and Westminster Hospital NHS Foundation Trust 
369 Fulham Road 
SW10 9NH

Telephone: 020 3315 6727 
Email: pals@chelwest.nhs.uk

For information about other PALS offices, you can:

• Phone NHS Direct on 0845 46 47
• Phone your local hospital, clinic, GP surgery or health centre
• Find PALS services by post code or town