Make a comment, complaint or compliment about adult social care

We try hard to get things right to make sure that the services we provide are of the highest possible standard. Since April 2009, a single approach to dealing with complaints about NHS and adult social care services helps us to deal with complaints more efficiently. It makes our services more effective, personal and safe. If your complaint involves more than one organisation, you will get one, co-ordinated response.

We want to listen and respond to your comments and complaints and learn from your feedback about how to improve our services and prevent future problems.

The complaints procedure aims to:

  • Be open, accountable and fair
  • Focus on you, the client
  • Put things right
  • Find ways to continually improve

How to contact us

If you want to make a comment, complaint or compliment, you can contact us by telephone, email, or letter.

Room 162
Wandsworth High Street
London SW18 2PU

Freephone: 0800 023 2011

Unreasonable behaviour

We will do our best to resolve the issue as quickly as we can. If you become angry or impatient with our staff whilst making a complaint, or are unreasonably persistent in your contact, we reserve the right to make use of policy on Unreasonable Complainant Behaviour