Winter Support Payment

To help hard-pressed residents, Wandsworth charges the lowest Council Tax in the country. Our support doesn't stop there. That's why last year the Winter Support Payment was announced to help eligible pensioners with cost of living pressures.

Eligibility

You are eligible for the Winter Support Payment if you are a pension age resident on Council Tax Reduction, and are not currently in receipt of Pension Credit.

What you will receive

• Pensioner households under the age of 80 will receive £200
• Pensioner households where at least one person is over 80 will receive £300

Refunds

We have already identified eligible residents. How you will receive your refund depends on if we have your bank details or not.

If we have your bank details

If we held your bank account details or you had provided the details, your payment has been credited to your bank account and there is nothing left to do.

If we don't have your bank details

Eligible residents who we do not hold bank account details for have had the payment credited to their Council Tax account. You can still request a refund online.

Please note that you will have to register with our third-party service provider `Apply4.Online` and you will then be asked to provide:

• Full name, address and contact details
• Council Tax reference number (top right of this letter)
• Account name, sort code and account number for the designated bank account to be used for the refund (without this information, we will not be able to issue a refund

Please be assured that all information given will be taken and stored securely according to safeguarding of data regulations.

Receiving your refund

Refund requests may take up to 10 working days to be processed, with an additional 5 working days for transfer of funds into the designated bank account.

If you can't apply online

If you are unable to apply online as you do not have access to the internet, you can also call us on 020 8871 6000.

We will assist you by applying for the refund on your behalf, as long as you are able to provide the information listed above.

Help with your application

If you require further assistance accessing the Winter Support refund, you can visit the Customer Centre in the Town Hall where a member of the team can help you, or visit one of the borough libraries to use the self-service terminals.