Contact Housing Benefits
We moved to a new system on Monday 30 March. If you have an incomplete application saved from before this date, you will need to start a new claim.
Our contact us form enables you to get answers to some common questions or make an enquiry about our service.
Request a telephone call back
Complete our Housing Benefit call me back form and we will aim to call you back within two days.
PO Box 500
London SW18 2PN
Call 020 8871 8081
Visit the Customer Centre to drop off documents or to attend an appointment.
Make an appointment
To book an appointment call us.
For home visits
Due to the coronavirus (Covid-19), our reception is closed and we can not offer home visits at present.
We offer a home visiting service for people who cannot come to the Town Hall because of ill health, old age or disability.
Call us or email: HBVisitRequests@wandsworth.gov.uk
To order correspondence or leaflets in large print
These can be ordered by completing our contact us form, by selecting get further help.
To request a British Sign Language (BSL) interpreter
We can provide a BSL interpreter for people with a hearing impairment. Also, all of our reception points and interview cubicles have hearing induction loops fitted.
Visit the Customer Centre.
If English is not your first language, staff are available on request to provide limited translation services.
Suggestions and complaints
We welcome suggestions to improve our service to you.
To make a suggestion use our online form.
This form can also be used if you wish to make a complaint.