Contact Housing Benefits
Our contact us form enables you to get answers to some common questions or make an enquiry about our service.
Request a telephone call back
Complete our Housing Benefit call me back form and we will aim to call you back within two days.
PO Box 500
London SW18 2PN
Call 020 8871 8081
Visit the Customer Centre to drop off documents.
Make a telephone appointment
Call us to book an appointment to discuss your claim.
Make a claim for a housing benefit or report a change
Use right form to:
To order correspondence or leaflets in large print
These can be ordered by completing our contact us form.
To request a British Sign Language (BSL) interpreter
We can provide a BSL interpreter for people with a hearing impairment. Also, all of our reception points and interview cubicles have hearing induction loops fitted.
Visit the Customer Centre.
If English is not your first language, staff are available on request to provide limited translation services.
Suggestions and complaints
We welcome suggestions to improve our service to you.
To make a suggestion use our online form.
This form can also be used if you wish to make a complaint.
Got a question?
Web chat available Monday to Friday, 9am to 5pm