Houses in multiple occupation (HMOs)

A property is a HMO if both of the following apply:

  • At least three tenants live there, forming more than one household
  • Facilities such as a toilet, bathroom or kitchen are shared with other tenants

A full definition of a HMO is available in the Housing Act 2004.

Landlords of some HMOs must apply to us for a HMO licence. 

Apply for a HMO licence

Visit our application page to find out when a HMO licence is required, how much a licence costs and how to apply. 

Before you apply for a licence, you must understand and comply with the regulations and standards that all HMO managers and owners are bound by.

Renew, vary or revoke a HMO licence 

If you already have a HMO licence, you can submit an application to us to renew it. You can also vary or revoke your licence if you need to. Certain rules apply to licences if you are selling a property.  

Find out how to renew, vary or revoke your licence.

Apply for a temporary exemption notice

You must apply for a temporary exemption notice if you already have a HMO licence and want to take steps so the property no longer needs to be licenced.

Read more about applying for a temporary exemption notice.

View the HMO register

We maintain a register of licensed HMOs in the borough. 

Report a suspected unlicensed HMO

Operating a licensable HMO without a licence is an offence which can lead to a financial penalty or a conviction in court.

If you believe a property that requires a HMO licence is operating without one, you should check the HMO register to see if the property is licensed.

If you still suspect that the property is operating without a licence, you can notify us.

Advice for tenants

A range of information is available to tenants of HMO properties:

If you live in an unlicensed property

If you're a tenant of an unlicensed property or have lived in an unlicensed property within the last 12 months, you may be able to apply for a rent repayment order. This allows you to recover up to 12 months of your rent back from your landlord. Read further details about rent repayment orders on the Shelter website.

We work closely with Justice for Tenants, a not-for-profit tenants' rights organisation with a dedicated team of rent repayment order experts. Email merton@justicefortenants.org if you would like support with your rent repayment order application. If you wish, Justice for Tenants can carry out the whole process for you.

Contact

If you have any questions about HMOs, you can contact the private housing team by:

Email: privatehousing@merton.gov.uk
Phone: 020 8545 3025

Up to Private housing landlords