7 rings, 7 days: Wandsworth launches a new resident guarantee
Published: Thursday, January 30, 2025
Today Wandsworth launched a new set of guarantees as part of its pledge to listen to residents and deliver on their priorities.
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Simon Hogg, Leader of Wandsworth Council, announced the guarantees during an event at Apple’s office in Battersea Power Station where he addressed local businesses, partners and community leaders.
‘7 rings, 7 days’
He launched the 7 rings, 7 days guarantee to make it easier for residents to get in touch and ensure faster repairs across the borough.
The new 7 rings guarantee means calls to the council’s dedicated 0208 871 6000 number will be answered by a member of staff within 7 rings. A new email address of hello@wandsworth.gov.uk is also available for residents to get in touch.
We recognise that good customer service must be paired with swift action to resolve the issues raised. If a resident reports graffiti, a broken street sign, or a dangerous pothole, it will be fixed within 7 days. This is to ensure everyone can have pride in their neighbourhood.
To demonstrate our commitment, a digital dashboard will be published on our website from 7 February with weekly stats on the success rate of the 7 rings, 7 days commitment, along with monthly updates on actions taken to reach a 100 per cent success rate.
Additionally, every household is now being offered two free bulky waste collections a year – saving households £47 each - in an ambitious new move to achieve cleaner streets across the borough. This has been paired with a commitment to retain weekly waste and recycling collections, alongside expanding much-loved Mega Skip Days.
As we get ready to host London Borough of Culture 2025, the council’s branding has also been refocused to align with this unique opportunity to showcase the borough and all that it offers as a thriving and vibrant place to live.
The culture title is a first for our borough and provides the opportunity to bring residents and partners together under a refreshed and updated identity for the borough.
Simon Hogg said: “Residents are at the heart of everything we do. We have listened to your concerns and have changed to offer the best possible service for all.
“The 7 rings, 7 days guarantee is here to make it easier to contact us and to give assurance that if you report graffiti, a dangerous pothole or broken street sign, we will take swift action to fix it.
“We understand that cleaner streets is your big priority, so from today every household will now get two free bulky waste collections per year. We also guarantee to keep your weekly rubbish and recycling collections and are expanding our much-loved Mega Skip Days.
“All of this while making sure that your Council Tax is the lowest in the country, because we are committed to sound financial management.
“We’re taking care of the things that matter to you, so that together we can keep Wandsworth special.”