How to challenge a Penalty Charge Notice (PCN)
Make an informal representation against a PCN
You can make an informal representations against a PCN issued on-street by a Civil Enforcement Office (CEO) or for a Bus Lane contravention providing we receive it in writing within 14 days of the date the PCN was issued.
If an informal representation against a PCN is received within the 14-day discount period, the discount will be re-offered if we decide to uphold the charge. However, the full amount of the PCN is due when the 14-day discount period has expired, so the full charge will be requested in cases where the PCN is upheld and an informal representation was received outside the 14-day discount period.
The process to dispute a PCN is explained on the legal documents which are posted to the keeper of the vehicle. You should refer to these documents for information on how to make a formal representation to dispute the charge.
An informal representation cannot be made against contraventions that are enforced by CCTV, except Bus Lane PCNs.
Equalities Act 2010 - should you have a disability and require a reasonable adjustment to complete either making a payment or a challenge against a PCN, please call 020 8871 8871.