Contact us about making a payment

We can:
  • Discuss ways to pay or make an arrangement to pay in instalments
  • Provide a copy of your bill
  • Answer questions about your bill (for example the amount charged)
You will need to provide:
  • The account or invoice number
  • Your full name and address
  • Daytime telephone number
  • The address of the property you are writing about if it is different to your address.

If you have overpaid, you can download a form to claim a refund and post it to us on the address given on the form.

Ways to contact us 

By email at

Phone: 020 3830 1900


Wandsworth Council 
LBW Exchequer Services Capita
PO Box 4424
Shepton Mallet

You are advised to keep a copy of any correspondence for your own records.