Services over Christmas

Public bank holidays for Christmas 2024 fall on the following days:

  • Wednesday 25 December 2024 - Christmas Day
  • Thursday 26 December 2024 - Boxing Day
  • Wednesday 1 January 2025 - New Year's Day

Customer Centre

Council offices will be closed on Wednesday 25 December 2024, Thursday 26 December 2024, and Wednesday 1 January 2025.

The telephone lines and Customer Centre will close at 3pm on Christmas Eve and New Year's Eve. The Customer Centre doors will close for the last customer at 2.30pm.

Don't forget you can reportapply or pay online.

Waste and recycling collections

We will be running a revised collection schedule from Wednesday 25 December 2024 to Saturday 4 January 2025.

Normal collection day Revised collection day
Wednesday 25 December Thursday 26 December
Thursday 26 December Friday 27 December
Friday 27 December Saturday 28 December
Monday 30 December No change
Tuesday 31 December No change
Wednesday 1 January Thursday 2 January
Thursday 2 January Friday 3 January
Friday 3 January Saturday 4 January

Find out more about how to put your rubbish and recycling out.

Waste and recycling centres

Smugglers Way, household waste and recycling centre will be closed on 25 December 2024, 26 December 2024, and 1 January 2025.

Christmas tree recycling

Our Christmas tree recycling collections will run from Monday 6 to Friday 31 January 2025.

Find out more about Christmas tree recycling.

Parking

Find out about bank holiday parking arrangements in the borough.

Libraries

Find out about changes to library opening times on the summer bank holiday.

Sports facilities

Find out about changes to opening times of sports facilities.

Leisure centres

Opening times for leisure centres:

Registration Services

Opening hours for Registration Services.  

Date Operating hours
Monday 23 December 9am to 4.30pm
Tuesday 24 December  9am to 3pm
Wednesday 25 December Closed
Thursday 26 December Closed
Friday 27 December 9am to 4.30pm
Saturday 28 December Closed
Sunday 29 December  Closed
Monday 30 December 9am to 4.30pm
Tuesday 31 December 9am to 3pm
Wednesday 1 January Closed
Thursday 2 January 9am to 4.30pm

An on-call service is available on 25, 26, 28 and 29 December and 1 January 2025 between 9 and 11am. On 24 December and 31 December it will be available between 3.30 and 5pm. 

This service is for the issue of burial certificates required for a funeral that is to take place within 24 hours.

The on-call registrar will issue the burial certificate if:

  • You can provide confirmation that the burial is to take place within 24 hours
  • We have received a correctly completed medical certificate of cause of death from the Medical Examiner or Coroner
  • You are qualified to register the death

Council switchboard emergency line: 020 8871 6000.

Community spaces

Find out about Community Spaces that are open for all residents.

Children's centres

Find out about children's centres that are open.

Urgent support and advice

Our pages covering domestic abuse and urgent mental health help are here to support you.