Make a liability claim

If you have incurred any injury, damage or loss that you allege is the result of the Council's negligence, you may be able to pursue a liability claim.

You must be able to prove the Council are at fault for any claim to be successful.

Under our Public Liability Insurance policy there is no automatic right to compensation.

If you are a solicitor (CNFs only)

If your incident date is on or after 1 April 2018, please submit your Employers' and Public Liability Claims through the portal:

  • Portal ID: D00019
  • Insurer: QBE (claims handled by Gallagher Bassett)
  • Policy Number: Y123543QBE0118A

Claim handler details:

Gallagher Bassett
Halford House
2 Coval Lane

If your incident date is before 1 April 2018, please submit your Employers' and Public Liability Claims through the portal with our previous insurers:

  • Portal ID: C00108
  • Insurer: Zurich Municipal 
  • Policy Number: QLA-01E2310433-9

If you are the person claiming

If you believe the council are responsible for the injury/damage you have sustained, you may be able to make a claim.

Highway claims

If the claim you wish to pursue relates to an incident on the highway, contact You will be sent a claim pack to complete.

All other claims

All claims must be in writing. This can be either via email or a formal letter.

Your email or letter should include the following information:

• Your name and address
• Details of the incident such as exact location, date and time it occurred
• Details of the injury, loss or damage
• An explanation of how or why you feel the Council has acted negligently
• Timeline of events (if ongoing over a period of time)
• Photographs to evidence the damage/injury

A detailed letter of claim enables the Council to conduct a full investigation into the incident.

Failure to provide sufficient and precise information will result in your claim being delayed until more information is provided.

You can email full details of your claim to

If you would prefer to send us a letter, please use the address below. Please note that we are currently unable to deal with post as quickly as emails. We would strongly recommend that all correspondence is via email whenever possible to avoid delays.

Insurance Group,
Room 300
Town Hall Third Floor,
Wandsworth High Street,
London SW18 2PU

How long does a claim process take? 

Each public liability claim varies depending on a range of factors. Because of this unfortunately we cannot estimate how long a claim will take to be dealt with by our insurers.