How we deal with business and commercial noise
Construction site noise
Noise from demolition or construction operations is inevitable, but does not usually last for a long period. Our approach with this type of noise is to try to minimise the disturbance by restricting the hours of working and ensuring the quietest methods are used.
The hours that are normally permitted for operations which cause noise audible at the site boundary are:
- Monday to Friday: 8am to 6pm
- Saturday: 8am to 1pm
There can sometimes be exceptions to these hours when special circumstances demand that work is done at other times. For example, work on railway tracks or stations can only be done when there are no trains; if heavy plant needs to be brought on site the police sometimes insist on it being done on a Sunday to reduce interference with traffic. In these cases, we encourage contractors to notify local residents in advance.
See our Code of Practice regarding demolition and construction sites.
Many pubs, restaurants and clubs play music for their customers, and will have licence conditions to prevent problems from noise and public nuisance. We will deal with noise problems from these premises either as a noise nuisance or as a breach of licence conditions.
Check permitted times on the alcohol and entertainment licence register.
Noise from commercial premises
Noise from ventilation or refrigeration plant in commercial premises often causes a problem, particularly at night when other noise sources are much quieter. If it becomes necessary to serve a notice we have to allow time for any modifications to the plant to be made, and so there is not an instant solution.
Report business and commercial nuisance
If you wish to report business and commercial nuisance you can:
- Report it by phone: call 020 8871 6127, or
- Report it online
Please do not report a nuisance using this telephone number or online form if you live on a council housing estate, as there is separate guidance for this.