How we deal with domestic noise
Music is probably the most common form of noise nuisance by being played too loud, too long and too late. It is mostly (but not always) a problem in the evening and if we receive a call about loud music we will try to visit and witness the noise as soon as possible.
We will often telephone complainants first to find out if the noise is continuous or intermittent so we can arrange to visit at a time when we are most likely to hear the noise.
The action we take will depend on the nature of the problem and could range from writing a warning letter to serving a legal notice. However, we are not expected to intervene at the time that the noise is witnessed, unless we are sure there is no risk to our safety or if we have the assistance of the police.
Other domestic noise
A wide variety of noise sources fall into this category, from DIY to barking dogs, TV to washing machines. We handle these complaints the same as with loud music.
Inadequate sound insulation
Where older houses have been converted into flats the lack of proper sound insulation between flats often gives rise to intrusive noise. Unfortunately, because of recent legal decisions, we cannot treat such noise as a nuisance and therefore we are unable to take action, unless we can demonstrate some unreasonable use.
Report domestic nuisance
If you wish to report domestic noise you can:
- Report it by phone: call 020 8871 6127, or
- Report it online
Due to the coronavirus pandemic, we have assessed the service we provide responding to noise complaints to ensure that we do not put you or our officers at risk. We will therefore be using a pragmatic approach responding to complaints. We will not be visiting complainants and individuals alleged to be causing noise problems in all cases, unless an assessment has been made that it is safe for us to do so. We will still continue to operate our service and respond to complaints using alternative measures such as carrying out noise assessments outside properties in some cases. It is hoped that you will appreciate why we have come to this decision.
Please do not report a nuisance using this telephone number or online form if you live on a council housing estate, as there is separate guidance for this.