Resident surveys

We use a range of surveys to find out your views on various aspects of our housing service. Bostock Marketing Group Ltd (BMG) are contracted to carry out the surveys on our behalf. Surveys used will fall into two types:

• General Perception Surveys and Tenant Satisfaction Measures (TSMs) – these surveys recruit tenants and leaseholders from different estate and property types to assess levels of customer satisfaction within Wandsworth. It takes in key housing service areas such as repairs, building safety, cleaning, and being treated fairly and with respect. It is a short face-to-face survey (usually 10-15 minutes) conducted annually.
• Ad-hoc surveys – these surveys assess customer satisfaction for residents who have needed to use a particular service such as reporting anti-social behaviour.

Taking part

We will contact you by letter when we are recruiting for participants in our surveys. The letter will explain what the survey is about, how much time it will take and how you can opt out of being contacted if you do not wish to take part.

We share information with BMG for the purposes of carrying out surveys in accordance with our privacy policy.

Survey results

This table summarises the satisfaction of our tenants and leaseholders since 2020. 

For a list of the full reports and findings of all our general perception surveys, see the links below.

For older versions of surveys, email housingandregenerationdirectorate@wandsworth.gov.uk.