Cancel or alter a highways licence

Requests for alterations or cancellations to a licence must be received on the day of submission by 3pm.

For amendments or cancellations after the day of submission there must be a minimum of two clear working days before the start date of a licence.

For example if a licence is due to start on a Friday the request to cancel or amend the licence must be received on the Tuesday before 3pm.

Please allow extra days for weekends and bank holidays.

If the correct notice period is not provided we are unable consider cancellation or alterations.

Cancellation or alteration of licences will only be carried out once the administration charge has been paid. This charge is non-refundable.

Administration charges

The following charges apply from 1 April 2024 to 31 March 2025:

A request to cancel or alter a licence will incur an administration charge of £62.20.

How to notify us

In the event of the need for a cancellation or alteration to an application you should email providing:

  • Your name
  • Address of the licence
  • Date of the original request
  • The change you require

Note: Payment cannot be taken over the telephone.


The licence fee is non-refundable if the application has been processed.

For bay suspension refunds you will need to contact the bay suspension team. Email

Refunds are usually processed within 7 to 10 days. 

If you wish to renew

Renew your licensing