Housing contacts

A list of useful contact details

• Addresses
• Housing options and assessment team
• Allocation team
• Home ownership team
• Housing management: council tenants and leaseholders
• Repairs - area teams
• Support services  
• Estate services
• Leaseholder services
• Other Housing management services
• Supported housing services
• Resident management organisations

Our addresses

For visitors:

Housing Reception Centre
90 Putney Bridge Road
SW18 1HR

Reception hours (visitors): 9am to 4.30pm
Office hours: Monday to Friday 8.30am to 5.30pm 

For post:

Housing and Regeneration
Wandsworth Council
Town Hall
Wandsworth High Street
London
SW18 2PU

Housing options and assessment team

For enquiries about your housing options, finding private rented housing and applying for housing. 

Before contacting the council, please complete the housing options form to find out about the housing options and assistance available to you.

• housingapplications@wandsworth.gov.uk

Monday to Friday 9am to 5pm: 020 8871 6161
Out of hours emergency social services: 020 8871 6000 

Allocation team

For enquiries about council tenant re-housing options such as mutual exchanges, seaside and country homes scheme, moving out of the borough and downsizing.

Email: allocationteam@wandsworth.gov.uk

Monday to Friday 9am to 5pm: 020 8871 6161

Home ownership team

Telephone: 020 8871 6161

Email: housesales@wandsworth.gov.uk

Housing management: council tenants and leaseholders

Email: hms@wandsworth.gov.uk

Housing emergencies and noise nuisance (24 hour)
Wandsworth Emergency Control: 020 8871 7490

Repairs - area teams

Repairs required inside your property, estate parking permits, and all other tenancy matters including dealing with anti-social behaviour and squatters.

• Request a repair

• Western Area: 020 8871 5530

Address:

Housing and Regeneration Department
Western Area Housing Office
Roehampton Parish Hall
Alton Road
London SW15 4LG

• Central Area: 020 8871 5333
• Eastern Area: 020 8871 7439 
• Southern Area: 020 8871 7288 

Visitor address: 

Housing Customer Centre
90 Putney Bridge Road
SW18 1HR

Office hours: Monday to Friday 8.30am to 5.30pm 
Reception hours: 9am to 4.30pm

Postal address:

Housing and Regeneration Services
Wandsworth Council
Town Hall
Wandsworth High Street
London
SW18 2PU

If you do not know which area team manages your property, please call:
020 8871 6864

Or email: hms@wandsworth.gov.uk

Get involved - contact your Resident Participation Officer.

Support services

Telephone numbers:

• Door entry defects: 020 8871 6875
• Lift defects: 020 8871 7042

Heating and hot water

If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.

Smith & Byford: 020 8722 3431 or 0808 196 1791
Email: wandsworth.gas@smithandbyford.com

If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.

PH Jones: 020 3657 0304 or 0333 004 2333 or 0800 0234 069
Email: wbcrepairs@phjones.com

If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown.

T. Brown: 080 0977 8472 or 020 8786 1244
Email repairs@tbrown.com

To find out your gas contractor call: 020 8871 6875

Estate services

• Communal repairs, cleaning and estate lighting: Telephone 020 8871 7446 / 020 8871 7445 or email HESSeniors@wandsworth.gov.uk
• Garages and store sheds: Telephone 020 8871 6870 or email nonres@wandsworth.gov.uk
• Grass cutting and garden maintenance: Telephone 020 8871 7900 or email GMC@wandsworth.gov.uk
• Graffiti removal: Email graffiti@wandsworth.gov.uk
• Cleaning contractors:
  • Putney and Roehampton areas call Pinnacle on 0208 780 9272 or email wandsworthcleaning@pinnaclegroup.co.uk
  • Battersea and Tooting area call Lewis and Graves on 0800 111 4613 or email Wandsworthcleaning@lewis-graves.co.uk

Leasehold services

• Leaseholder sellers' packs: Telephone 020 8871 7046 or email hlandp@wandsworth.gov.uk

Other Housing management services

• Illegal lettings hotline: 020 8871 6556

Supported housing services

Including sheltered accommodation, WATCH, Telecare, tenancy support and community development.

• Email: wardenservicesadmin@wandsworth.gov.uk
• Monday to Friday 9am to 5pm: 020 8871 8198
• Out of hours emergency: 020 8871 7741

Resident Management Organisations

Ackroydon East: 020 8785 7573  
Email: info.aetmo@btconnect.com

All Saints: 020 7627 8600 
Email:office@allsaintscourt.org

Battersea Fields: 020 7622 7499  
Email:office@batterseafields.co.uk

Carey Gardens: 020 7498 3664  
Email:housing@careygardens.co.uk

Chatham Court: 020 7223 8998

Convent: 020 8874 6856  
Email:convent25@aol.com

Felsham Road: 020 8788 0572  
Email:office@felshamroad.org

Goulden House: 020 7924 5213  
Email:office@gouldenhouse.org

McCarthy Court: 020 7228 2894  
Email:office@mccarthycourt.org

Patmore: 020 7622 4495  
Email:team@patmorecoop.org.uk

Totteridge House: 020 7738 2358  
Email:office@totteridgehouse.org

Wimbledon Park: 020 8780 9980  
Email:office@wimbledonpark.org