Council tenants: request a repair

Non-urgent repairs 

If you are a leaseholder you can only request repairs to communal areas. If you live in a property managed by a Co-op/Resident Management Organisation you will need to contact your managing agent.

If you are a council tenant you are responsible for some repairs within your home, find out what the council is responsible for.

Start request

Report and track a repair

In addition to reporting and tracking a repair online, you can also view your rent account and make payments by registering for online housing services.

We are making changes to our systems. Online housing services will be unavailable until new online housing services are launched for Wandsworth residents.

Emergency repairs

For emergency repairs in normal working hours contact your area housing team.

For emergency out of hours repairs contact Wandsworth Emergency Control (WEC) on 020 8871 7490.

Heating and hot water repairs

You should report problems with your heating and hot water to the maintenance contractor.

If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.

If you are a Wandsworth Council  tenant  and have a  heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.

If you are a Wandsworth Council  tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown.

Door entry and lift repairs

Door entry and lift repairs are handled by our Support Services section. To report a repair contact:

  • Door entry defects: 020 8871 6875
  • Lift defects: 020 8871 7042

Or email: housingssmail@wandsworth.gov.uk

Communal aerials 

To report a problem: