Use this form if you experience any problems or need help with your account.
Before you start
If you have a problem, you might find the following pages helpful:
- Help registering and logging in
- Council Tax account help
- Housing Benefit and Council Tax Reduction account help
- Reset password
Complete this form if you still have problems:
- Creating an account
- Logging into your account
- Viewing your account
What we will need from you
- Council Tax number if you have a My Account or Council Tax Account enquiry, or
- Benefits claim reference number if you have a Benefits or Council Tax Reduction account enquiry
This form should take around 5 minutes to complete. Our normal support hours are 8am to 6pm, Monday to Friday, excluding bank holidays.