Contact support

Use this form if you experience any problems or need help with your account.

Before you start

If you have a problem, you might find the following pages helpful:

Complete this form if you still have problems:

  • Creating an account
  • Logging into your account
  • Viewing your account

What we will need from you

  • Council Tax number if you have a My Account or Council Tax Account enquiry, or
  • Benefits claim reference number if you have a Benefits or Council Tax Reduction account enquiry

Contact My Account Support

This form should take around 5 minutes to complete. Our normal support hours are 8am to 6pm, Monday to Friday, excluding bank holidays.